Terms of Service
These terms govern the use of the SimpleLenses website and lens replacement services.
Summary
Use the service with accurate data. Typical turnaround is 5–7 days.
Warranty
30-day satisfaction and 6 months scratch warranty, as applicable.
Payments
We accept cards and HSA/FSA. Taxes/shipping may apply.
Service use
You must provide accurate information, including your prescription, and ensure frames sent are in good condition. We reserve the right to reject orders that don't meet technical or safety criteria.
Orders and payments
Prices are shown before confirming the order. We accept cards and HSA/FSA funds. Taxes and shipping costs may apply depending on your location. We'll confirm your order by email.
Shipping and delivery
Typical time is 5–7 business days, subject to prescription complexity. Expedited options may exist with additional fees.
Warranty and returns
We offer a 30-day satisfaction guarantee and 6-month scratch warranty. See our Return & Refund Policy for details.
Limitation of liability
To the extent permitted by law, SimpleLenses will not be liable for indirect, incidental or consequential damages arising from the use of our services.
Changes
We may update these terms. The current version will be posted on this page with the update date.